Terms & Conditions
All ticket prices are in Australian dollars (AUD) and include GST (Goods and Services Tax) and are subject to change without notice.
Once you have made your initial reservation with Coal River Valley Explorer Bus you are able to change your date of travel, if required. Explorer Passes, and combination tickets can be used on any day and any date for up to 6 months from the intended date of travel. Your tickets can be altered at the Coal River Valley Explorer Bus Booking Office at Brooke Street Pier in Hobart, on board the bus, by phone on +61 3 6236 9116 or email bookings@coalrivervalleyexplorer.com.au to change any of your booking details.
Coal River Valley Explorer Bus reserves the right to cancel tours due to bad weather or as required. In this case, customers will be offered a full refund or the ability to change the date of travel.
For all tour and ticket types, cancellations made within 7 days of the selected travel date incur a 100% cancellation fee. Refunds are issued for cancellations made with more than 7 days’ notice of the selected travel date and incur an administration charge of 30% of the total booking amount. We encourage our customers to purchase travel insurance to cover any unforeseen circumstances.
On completing your online booking, you will receive a booking confirmation email. Please bring this booking confirmation (printed or electronic) to the Coal River Valley Explorer Bus Booking Office at Brooke Street Pier in Hobart or present it to your driver on boarding the bus.
This website contains links to other websites that are associated with the products and services that we provide. Coal River Valley Explorer Bus is not responsible for the privacy policies or content of any third party sites.
Coal River Valley Explorer Bus is committed to providing exceptional customer service and quality products. We endeavour to make sure that all tours listed on this website are currently in operation and pricing is true and correct.
Coal River Valley Explorer Bus drivers are responsible for the safe operation of the vehicle as their primary focus. They are not responsible for the behaviour and safety of children when not accompanied by a parent or guardian.
Food and beverages are not to be consumed onboard any Coal River Valley Explorer Bus vehicles.
Alcohol, smoking, and illicit drugs are not permitted onboard any Coal River Valley Explorer Bus vehicles.
Coal River Valley Explorer Bus reserve the right to eject any passengers behaving in an inappropriate, offensive, intoxicated, or destructive manner from the vehicle or stop the vehicle until the situation is resolved.
Passengers are responsible for any damage caused to Coal River Valley Explorer Bus vehicles as a direct result of their actions, e.g., vandalism and breakage of interior or exterior fittings.
Coal River Valley Explorer Bus is not responsible for any property left onboard our vehicles. Vehicles are inspected daily for lost property. Lost property is stored by Coal River Valley Explorer Bus for a minimum of 48 hours. After this time, Coal River Valley Explorer Bus reserves the right to destroy any lost property.
Coal River Valley Explorer Bus is committed to the privacy of our existing and prospective customers. This privacy statement provides information about the personal information that Coal River Valley Explorer Bus collects, and the ways in which it is used.
Coal River Valley Explorer Bus will only collect personal information when freely provided by you that will allow us to operate our business in order to provide you with the products available on this website. Such information may include your name, email address, mailing address and phone number.
Your personal information is used by Coal River Valley Explorer Bus to identify your online booking, to respond to any questions surrounding your travel requirements or to send you brochures and other information related to the product/s that you have purchased.
Coal River Valley Explorer Bus will take reasonable measures to protect the personal information voluntarily provided by you. This includes precautions to prevent the loss, misuse, or alteration of your personal information.
At any time, Coal River Valley Explorer Bus will not sell, rent or trade any personal information voluntarily provided by you to any third party. Your information will only be used by us.
Coal River Valley Explorer Bus may update this privacy policy by posting a new version on this website.
If you have any questions regarding our Privacy Policy, please contact us by phone on +61 3 6236 9116 or email bookings@coalrivervalleyexplorer.com.au.